VPNLAND (Blacklogic)
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VPNLAND (Blacklogic) average rating: 2.9 /5 based on 33 reviews.
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33 Comments
Hello everyone,
I work for Blacklogic and can reassure that we provide excellent and reliable services to honest people.
We utilize very sophisticated fraud check methodology which allows us to bounce 99.999% of fraudulent orders.
All these negative reviews were posted by fraudsters and Nigerians whose orders were declined and their accounts were permanently banned.
Fraudsters, this is another warning.
DO NOT EVEN THINK TO USE SOMEONE’S CREDIT CARD!!! You are being watched.
I tried to open an account with Blacklogic one year ago. I used a credit card to pay for the fee and received an email from them that I would receive the licensing infomation from them within 48 hours. I did not receive the licensing info so I sent an eamail to let them know I was still waiting for my VPN service to be activated. A week after opening the account I had still not received any licensing information from them and they also had not responded to any of my emails. At that point I contacted the company that Blacklogic uses to do their credit card billing, which for me was Plimus Sales. I informed Plimus sales that I had not received the service from Blacklogic for which I had been billed and that I wanted my money returned. I also informed Plimus that if they did not refund my money I would inform my credit card company that I was disuputing the charges. Plimus promptly refunded my money and I assumed that my dealings with Blacklogic were over. Silly me!
ONE YEAR LATER
Blacklogic sent me an invoice a year later (June 26, 2012) for another years VPN service and indicated they would be charging my credit card for that service. I immediately opened a ticket on their website and gave them the history of my account, that it had never been activated or used. I also indicated that I would not pay them for another year of service and would dispute any charges they put on my credit card. I then requested that they close my account. I got an email saying they would respond to the “open ticket” within 48 hours but I have not received any further reply from them. What I have received from them is numerous emails asking me to pay the invoices and not response to the three emails I have sent them saying I do not have an active wtih their company.
Here is the scary part. Since then Blacklogic has tried to bill my credit card for one more year of service. They were unable to do that since the expriation date on the credit card I had sed with them has expired and they were unable to use the information they had on file for my card since the expiration date and access code had changed. They now keep sending me overdue invoice notices and have sent several emails asking me to update my credit card information so they could bill me. I have stopped responding to their emails since it has become obvious that 1) they don’t read them and 2) they are unable to put any charges on my credit card. I am deeply concerned that such a company exists online that will try to bill customers for services even after they have severed all connections with that company.
Be warned! This is not a company you sould trust with any personal information.and a company that does not respond to customer emails or concerns
Frequent disconnections and certain VPN lines not working.
Unilaterally changed terms and conditions in March 2012 to retroactively ban P2P sharing — but would turn it back on for more money.
When customer support was contacted on this point, they were rude and arrogant.
You would have to be a lunatic to sign up to this service in 2012.
Blacklogic said when I went to cancel due to their new no torrent policy, ” should we notify copyright holders about your recent downloads” Can you believe that! Beware they will turn on you fast. Used them for 3 years. Shame.
hi everybody!
i am Blacklogic VPN’s customer since 2009. Blacklogic works excellent for me.
will keep recommending to all of my friends & expat colleagues.
Customer 2009
Hello Everyone,
We are performing major changes with our databases and some user accounts were accidentally deleted. We apologize for the trouble and offer extra credits for an each accidentally deleted account (credit amount will be determined by our staff at our sole discretion).
>>I sent them the proof that I am paid, the receipt from April 2011 which says I am paid for a whole year, I haven’t heard back yet. They have cancelled my account with three months still paid for.
A: Please send all payment receipts and we’ll reinstate your account and will add extra credit. Sorry for the inconvenience.
>>The person that answered the email, which was weeks in coming, did not even sign his/her name.
A: We fixed that issue.
Best Regards,
Blacklogic Inc.
I submitted a ticket asking for the list of servers. They answered me weeks later! by telling me that I wasn’t paid up since the summer of 2010 (it is now Dec 2011) and disabled my account.
I sent them the proof that I am paid, the receipt from April 2011 which says I am paid for a whole year, I haven’t heard back yet. They have cancelled my account with three months still paid for.
They have not reinstated my account or (initial question) given me a list of servers. How can they have the date so wrong??? when I still have 3 months to go before I renew again???
The person that answered the email, which was weeks in coming, did not even sign his/her name.
COMPLETELY UNACCEPTABLE.
Had an account for 3+ years great company. I get speeds up to 1 MB a sec!
Paid for the service 4 days ago and my account is still pending. Contacted live support yesterday and was promised my account would be active right away. After waiting many hours, submitted a ticket about it and no response. Submitted ticket today asking for the service I was paying for or for a refund. Completely unacceptable,
Used to be great, now is barely usable. Most servers won’t fully connect. Speeds don’t break 10kb/s. Absolutely ZERO support.
Avoid at all costs.
We are shutting down ALL torrents. Due to heavy traffic consumption (p2p downloads) servers are slow.
From May 1st, 2011 – torrent support will be offered at extra $80 USD per year.
Thank you for your attention.
No discounts.
Not the best nor the worst. Got set up eventually once they got around to responding my e-mails and delivering my account info. Weren’t the most friendly but the service has worked so far for me, the last 4 months or so. Sometimes the server I connect to can be very slow down to a crawl and requiring frequent rebooting. Not terrible but nothing to really write home about either.